Refund policy

RETURN & REFUND POLICY

Last updated: February 27, 2026

At Lom Thai, your satisfaction is the foundation of everything we do. We craft our products with care and confidence — and we back every order with a straightforward guarantee.

OUR 30-DAY SATISFACTION GUARANTEE

We believe you should never have to wonder whether a purchase was worth it. If your Lom Thai product doesn't meet your expectations for any reason, reach out to us within 30 days of delivery. We will issue a full refund to your original payment method — no return shipping required, no restocking fees, no questions asked.

We can offer this because fewer than 3% of customers ever request a refund.

1-YEAR QUALITY PROMISE

Every Lom Thai product is crafted to last. If your herbal stick loses its potency within 12 months of purchase, we will replace it at no charge. Simply contact our team — no receipt or proof of purchase required.

DAMAGED OR INCORRECT ORDERS

In the rare event that your order arrives damaged, defective, or incorrect, please email us a photo within 7 days of delivery. We will ship a replacement immediately at no cost to you. There is no need to return the original item.

HOW TO REQUEST A REFUND

Contact our team at support@lomthai.com with your order number. Refunds are processed within 2 business days. Please allow 5-10 additional business days for the credit to appear on your statement, depending on your financial institution.

LATE OR MISSING REFUNDS

If your refund has not appeared after 10 business days, we recommend first contacting your bank or credit card provider, as processing times vary by institution. If the issue persists, reach out to us and we will resolve it promptly.

CONTACT

For any questions regarding returns, refunds, or product quality, our team is available at upport@lomthai.com We respond to every inquiry within 24 hours.