Terms of service
TERMS OF SERVICE
Last updated: February 27, 2026
Welcome to Lom Thai. These Terms of Service ("Terms") govern your use of our website lomthai.com and your purchase of our products. By accessing our site or placing an order, you agree to these Terms in full. If you do not agree, please do not use our site.
1. ABOUT US
Lom Thai operates an online retail store selling natural Thai herbal inhaler and roller products. References to "we," "us," or "our" refer to Lom Thai. References to "you" or "your" refer to the user or customer.
2. PRODUCT INFORMATION
We make every effort to display our products accurately, including descriptions, imagery, and pricing. However, we do not guarantee that product descriptions, colors, or other content on our site are error-free, complete, or current.
Our products are aromatherapy and traditional wellness items made from natural plant-based ingredients. They are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the Food and Drug Administration.
3. PRICING & AVAILABILITY
All prices are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We are not liable to you or any third party for any modification, price change, or discontinuation.
Bundle pricing reflects discounted rates applied at the time of purchase. Bundle discounts cannot be combined with other promotional offers unless explicitly stated.
4. ORDERS & PAYMENT
By placing an order, you represent that you are at least 18 years of age and that the payment information you provide is accurate and complete. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized transactions, or pricing errors.
All payments are processed securely through Shopify Payments and our authorized third-party payment processors. We do not store your credit card information on our servers.
5. SHIPPING & DELIVERY
We offer free standard shipping on all orders. Orders are processed within 24 hours of placement and typically arrive within 3-5 business days for US deliveries and 5-10 business days for international orders.
Delivery timelines are estimates and not guarantees. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control.
Risk of loss and title for items pass to you upon delivery to the carrier.
6. RETURNS & REFUNDS
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your order, contact us within 30 days of delivery for a full refund. No return shipping is required. Please refer to our Return & Refund Policy for complete details.
7. 1-YEAR QUALITY GUARANTEE
If your Lom Thai product loses its potency within 12 months of purchase, we will replace it at no charge. Contact our team to arrange a replacement. No receipt or proof of purchase is required.
8. INTELLECTUAL PROPERTY
All content on this site — including text, graphics, logos, images, product designs, and software — is the property of Lom Thai or its content suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
The Lom Thai name, logo, and all related marks are trademarks of Lom Thai. Unauthorized use of any trademark displayed on this site is strictly prohibited.
9. USER CONDUCT
You agree not to use our site for any unlawful purpose or in any way that could damage, disable, or impair the site. You may not attempt to gain unauthorized access to any part of the site, other accounts, or any systems or networks connected to our servers.
10. THIRD-PARTY LINKS
Our site may contain links to third-party websites or services that are not owned or controlled by Lom Thai. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. Your use of third-party sites is at your own risk.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Lom Thai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our site or products, including but not limited to loss of revenue, anticipated profits, or business opportunities.
Our total liability for any claim arising from or related to these Terms shall not exceed the amount you paid for the product giving rise to the claim.
12. DISCLAIMER OF WARRANTIES
Our site and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our site will be uninterrupted, secure, or error-free.
13. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Lom Thai, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or your use of our site.
14. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising under these Terms shall be resolved in the courts of competent jurisdiction in the state where Lom Thai operates.
15. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time without prior notice. Changes take effect immediately upon posting to our site. Your continued use of the site after any changes constitutes acceptance of the revised Terms.
16. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. CONTACT
For questions about these Terms of Service, please contact us at support@lomthai.com.
And here's the Return & Refund Policy with the correct email as well:
RETURN & REFUND POLICY
Last updated: February 27, 2026
At Lom Thai, your satisfaction is the foundation of everything we do. We craft our products with care and confidence — and we back every order with a straightforward guarantee.
OUR 30-DAY SATISFACTION GUARANTEE
We believe you should never have to wonder whether a purchase was worth it. If your Lom Thai product doesn't meet your expectations for any reason, reach out to us within 30 days of delivery. We will issue a full refund to your original payment method — no return shipping required, no restocking fees, no questions asked.
We can offer this because fewer than 3% of customers ever request a refund.
1-YEAR QUALITY PROMISE
Every Lom Thai product is crafted to last. If your herbal stick loses its potency within 12 months of purchase, we will replace it at no charge. Simply contact our team — no receipt or proof of purchase required.
DAMAGED OR INCORRECT ORDERS
In the rare event that your order arrives damaged, defective, or incorrect, please email us a photo within 7 days of delivery. We will ship a replacement immediately at no cost to you. There is no need to return the original item.
HOW TO REQUEST A REFUND
Contact our team at support@lomthai.com with your order number. Refunds are processed within 2 business days. Please allow 5-10 additional business days for the credit to appear on your statement, depending on your financial institution.
LATE OR MISSING REFUNDS
If your refund has not appeared after 10 business days, we recommend first contacting your bank or credit card provider, as processing times vary by institution. If the issue persists, reach out to us and we will resolve it promptly.
CONTACT
For any questions regarding returns, refunds, or product quality, our team is available at support@lomthai.com. We respond to every inquiry within 24 hours.